Step 1: Find an in-network provider on https://primepon.primehealthservices.com.

Step 2: Select "Sign up now" to create an Prime Account to search for a provider

Step 3: Choose your location

Step 4: Choose a type of provider, then enter your parameters and click search

Able to locate your provider in network:

Before calling to schedule an appointment with the provider, please ensure the services are covered by your benefit plan. When calling to schedule an appointment provide your insurance name (HealthEZ) and card information to the provider’s office. At the appointment, please show your insurance card with the PRIMEpon logo at check in.

 

Set up your CompassConnect account:

1. Have the following information from your ID card available:• Subscriber Number• Group Number
2. Visit Healthez.Connect.PayerCompass.com
3. Click on “New Member ? Register Now”.
4. Create your account. You will receive an email asking you to confirm your email address.

   

Using your CompassConnect account:

1. Visit Healthez.Connect.PayerCompass.com
2. Login using the credentials you provided during the registration process.
3. On the HOME tab, enter the name of the provider or the type of specialty, and the zip code.  Note: To search by city and state instead of postal code, click on the PROVIDER tab.
4. Click Search. The providers that match your search criteria will be displayed.

All members have unlimited access to doctor consultations with a licensed physician, through Teladoc telemedicine services. You can speak to a licensed physician at any time 24/7/365 – or access via video or email, no matter where you are.

To arrange a consultation with a Teladoc physician, visit www.Teladoc.com

To speak to a Teladoc Customer Service Representative, call 800-835-2362

Your plan includes Livongo's Chronic Conditions Management program, offered at no cost to you. Register at be.livongo.com/HEALTHEZ/register, or call 800-945-4355 with code 'HEALTHEZ'.